Subscription

Details of the subscription system in Loadium

Subscription system allows Loadium users to get continuous flow of benefits from its services, without interruption, and suit better to users' tight schedule for performance testing.

Since performance testing can be considered to have a seasonal fluctuation, Loadium has very flexible subscription management to address to this situation.

Subscription Types

Loadium provides 2 types of subscription plan which are identified as Test Counts or Virtual User Hour (VUH).

Test Count type plans have Annual and Monthly subscriptions available. Test usages are identified as test counts, meaning that each test run will use 1 test count. Engine count is limited in these plans.

Example Test Count Plan

VUH plan is more flexible option and available as Monthly subscription. Test usages are identified as VUH units, meaning that each test capacity will be using corresponding amount of VUH. Engine count is extensive and broad in these plans, you can contact to support to let us meet your needs.

Example Virtual User Hour (VUH) Plan

In Monthly and Annual Subscription Plans, payment is completed at the start of the period, and the plan can be used it until the end of period. After your period ends, your subscription is renewed automatically until cancelled (remaining test usages are not transferred to next cycle).

Re-Charging / Changing Plan

If your current plan is out of test usages you can re-purchase your plan to re-charge your test usages, or if your current plan doesn't meet your need anymore you change it by purchasing a different plan

When you complete a new payment for a plan, your billing cycle will be updated, starting from the new purchase date. Test usages from previous plan will not be transferred to the new plan

Canceling Subscription

After canceling your subscription, it will not renew automatically. You can still keep using Loadium with your current plan and test usages, until the expiration date.

When your subscription is cancelled, price discounts and all other advantages from coupons and similar services will not be applied to your next purchase.

You should follow the steps below, to cancel your subscription.

1. Login your Loadium account, and go to the "Account" tab, that you can find at the right top of the page.

2. Go to the "Subscription" section under your account, and click to the "Cancel Subscription" button under the "Plan" tab, at the right bottom.

Once you cancel your subscription, you will not be charged till purchasing another plan. After cancellation and starting Free Plan, you will lose following features supported by paid plan :

• Data retention,

• Dedicated IP(s) in use,

• Coupons in use,

• 24/7 Support.

Unsuccessful Renewal Payment

If the payment is unsuccessful to renew your subscription, it will be re-tried for 3 more times within 3 days. After a successful payment, your package contents will be refreshed automatically. You can also add a new card to make the transaction.

After 3 days unsuccessful payment, your subscription will be cancelled, and price discounts and other advantages from coupons and similar services will be discontinued.

After this cancellation, your account will be automatically downgraded to the free plan. You can check all plan details here.

Managing Credit Cards

During your first package purchase, credit-card you enter will be saved to your Loadium account, and will be set to "default card" automatically for further transactions. Cards that are tagged as "default" cannot be removed from the account.

You can add new cards to your account and change your default card. If you have any questions, you can contact our support team.