Subscription
Details of the subscription system in Loadium
Subscription system allows Loadium users to get continuous flow of benefits from its services, without interruption, and suit better to users' tight schedule for performance testing.
Since performance testing can be considered to have a seasonal fluctuation, Loadium has very flexible subscription management to address to this situation.
Subscription Types
Loadium provides 2 types of subscription plan which are identified as Test Counts or Custom/Virtual User Hour (VUH).
Test Count type plans have Annual and Monthly subscriptions available. Test usages are identified as test counts, meaning that each test run will use 1 test count. Engine count is limited in these plans.
Custom (VUH) plan is more flexible option and available as Monthly subscription. Test usages are identified as VUH units, meaning that each test capacity will be using corresponding amount of VUH. Engine count is extensive and broad in these plans, you can contact to support to let us meet your needs.
In Monthly and Annual Subscription Plans, payment is completed at the start of the period, and the plan can be used it until the end of period. After your period ends, your subscription is renewed automatically until cancelled (remaining test usages are not transferred to next cycle).
Re-Charging / Changing Plan
If your current plan is out of test usages you can re-purchase your plan to re-charge your test usages, or if your current plan doesn't meet your need anymore you change it by purchasing a different plan
When you complete a new payment for a plan, your billing cycle will be updated, starting from the new purchase date. Test usages from previous plan will not be transferred to the new plan
Unsuccessful Renewal Payment
If the payment is unsuccessful to renew your subscription, it will be re-tried for 3 more times within 3 days. After a successful payment, your package contents will be refreshed automatically. You can also add a new card to make the transaction.
After 3 days unsuccessful payment, your subscription will be cancelled, and price discounts and other advantages from coupons and similar services will be discontinued.
After this cancellation, your account will be automatically downgraded to the free plan. You can check all plan details here.
Managing Credit Cards
During your first package purchase, credit-card you enter will be saved to your Loadium account, and will be set to "default card" automatically for further transactions. Cards that are tagged as "default" cannot be removed from the account.
You can add new cards to your account and change your default card. If you have any questions, you can contact our support team.
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